Frequently asked questions
We currently ship to all areas of Bangladesh. Please note that we currently do not have any outlets/stores in Bangladesh.
Important Notice:
Your order may be split into multiple shipments based on our warehouse locations.
To track your order simply go to the contact us page and select Online Orders under Topic drop down menu. Please note down your order number to insert into the required field. We will get back to you.
If you are a registered user you can check your order status at any time.
Alternatively you may call +880) 9613-556655 seven days a week, 10am – 8pm or email us at contact@nonbrand.com.bd
Discount Sales
Our return & exchange policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned. No return or exchange is applicable for purchases made during the campaign period.
Exchange
We know that sometimes you buy something that does not work out the way you had hoped, and for that reason we did our best to make an exchange policy that is helpful for you.
If you are not fully satisfied with the products you bought, simply bring it back within 7 days of the purchase date with your receipt or invoice for online orders and we will gladly exchange the product. Please note that the value of the exchanged product should be of similar or higher value than the original product price. If exchanging for a higher value item, the purchase value difference must be paid.
Alternatively, you may ship the product to our e-commerce warehouse and we will gladly provide you with a credit note for future online purchases.