Features of Refund and Exchange Policy
If you choose to exchange an item for reason of a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, With paying the Delivery charge. Moreover, Refund is not applicable on local orders. However, an exchange is subject to the availability of the item in our stock. Exchange/ replacement for goods or merchandise is subject to inspection by our QA team. For more information and details about Refund and Exchange, kindly visit our FAQ page or call our Customer Care.
Refund and Exchange policy for Non Brand
The products must be in its original sealed packaging, no tags should be removed. The exchange will only be done under these circumstances if followed no policy is applied to it. The parcel would be examined at our warehouse afterward the claim shall be proceeded for the exchange services.
Payment through Credit or debit card
Orders placed through credit/debit card or any other online payment system has to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify the fraud check.
Order Cancellations
Orders can be canceled upon the customer’s request at any time before it is processed.
Non Brand reserves the right to cancel orders for any reasons of the following reasons:
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- Articles Out-Of-Stock
- Pricing Difference
- Shipping Cost Difference
- Technical Error
In case of a cancellation, the amount paid via bank transfer or credit/debit card shall be refunded within 20 days of receipt of the order.
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