We strive to give all our customers a great online shopping experience. However, in case you face any issue with a product or its size, we offer you an exchange on the order or product within 7 days from the date of purchase/delivery. You can reach our customer care via call or email at contact@nonbrand.com.bd for any of the product-related complaints, by providing the purchased item, invoice, and tags intact with it in its original packaging and unused condition.
NOTE: The exchange/return policy is applicable on items sold at the actual price and it is not applicable to the items sold during any special promotion or at a discounted price. Damages due to negligence, improper usage, or handling will not be covered under the exchange policy. Moreover, the exchange will be subject to the availability of items in our stock.
Local Orders
Usually, it takes about 4-5 working days for the order to be delivered. However, during our Sale Period, the shipping may take 7-10 working days. Delivery Charge 80 Taka inside Dhaka 120 taka outside Dhaka. However, delays in transit are possible due to uncontrollable conditions or circumstances. You are requested to accept the parcel as close box. If you encounter any issues such as defects or incorrect sizing, Please inform us promptly we will resolve your issue ASAP.
Packages Lost In Transit
It may take up to 4-5 days to investigate any of the related complaints, to locate the package or issue/offer a replacement.
Product Is Damaged or Stolen In Transit
A product is considered damaged if it is received with fabric torn or harmed physically due to mishandling or otherwise. A product is considered stolen if the package is received in a bag with a damaged seal, either empty or with less number of products as compared to those ordered. In either case, you may contact our Customer Care within NEXT days from the date of receipt. We are going to investigate the issue and may ask you to provide a digital picture of the received package/parcel to qualify your claim or compensate for the loss.
Price & Taxes
All the prices on our website are included VAT, in accordance with applicable tax laws of BANGLADESH